FAQ ABOUT PAUL GREEN
You can delete your customer account yourself as followed:
- Log in to your customer account.
- After logging in, you will be taken to your customer area.
- Navigate to “My account” or “Personal profile”
- Look for an option such as “Delete account” or “Close account”.
- You will be asked to confirm the deletion of your account. Follow the instructions and confirm the deletion.
- Please note that deleting the account cannot usually be undone.
Alternatively, you can contact customer service here.
Paul Green is one of the leading brands for women’s shoes in Germany. The company st was founded 1988 in Munich. The head of the company is located in Mattsee near Salzburg in Austria. Paul Green produces high-quality women’s shoes for fashion-conscious women, who appreciate these handmade shoes made of selected materials and the high wearing comfort.
Paul Green is one of Germany's leading women's shoe brands. Its customer focus—high quality and design standards, fit, and sustainability—is evident in the market, on store shelves, and on the feet of shoppers. With its own production facility in Prelog, Croatia, the heart of production is located in Europe.
Paul Green produces shoes for life and stands for high quality, an excellent fit, an excellent manufacturing, best materials and a sporty-elegant design. Paul Green shoes are handmade and produced with selected raw materials which make every shoe unique.
Paul Green shoes are produced with great passion and unique craftsmanship. This perfection and quality, the style and perfect fit is what makes every shoe so unique. The result is a shoe which offers its wearer an uplifting feeling of support and a stylish appearance – the so-called “Paul Green effect.”
Germany is the most important core market of Paul Green. But Paul Green shoes are also distributed in many other European countries and Japan. Paul Green’s target group are demanding fashion-conscious women who enjoy the quality, style and fit of these shoes.
Paul Green works exclusively with selected specialist shops to guarantee a high service quality and customer service. This quality of service and advice secures the customer satisfaction and our long-term business success.
You can buy Paul Green shoes in stores of our selected retail partners and on their online shops. We want to provide a high-quality customer service and customer advice which is essential for the sale of our high-quality shoes.
License productions, white-label productions or trade brand productions are not part of the quality strategy of Paul Green.
No, Paul Green has specialized in the production of high-quality women’s shoes which are produced with great passion and craftsmanship. This perfection and quality, the style and perfect fit is what makes every shoe so unique.
Paul Green stores are operated by selected specialist stores in the cities Freiburg, Münster, Düsseldorf, Dortmund and Flensburg. Currently five Monostores exist in Germany.
The webshop paulgreen-shop.de is an exclusive, licenced online shop of the specialist dealer “Schuhe Lüke Gmbh” in Freiburg. Customers will find the greatest selection of the current Paul Green collection on their website.
Paul Green shoes are made of selected raw materials. The manufacturer Paul Green attaches great importance to the careful selection of the suppliers. The quality of the raw materials is multiple-controlled.
Paul Green shoes are made of real leather, on the inside as well as on the outside. These leathers are provided by suppliers which are trustworthy and steady partners of Paul Green.
The heart of our production beats in Europe. With our own production site in Croatia and contract manufacturing in Southern Europe, we have made a conscious decision to pursue an environmentally friendly and resource-efficient value chain. Over 90% of our shoes are manufactured in Europe. These are marked accordingly in the product details section of our website. Short transport routes and transparency among our suppliers are just two of the reasons why we believe this is the right approach.
For the rest of our collection, we work with a state-of-the-art production partner in Pakistan. There, we make targeted use of specialist expertise for certain leather shoe and sandal models in order to expand our portfolio with selected fashion highlights – while maintaining the same quality and social standards that we apply in Europe.
Our own production facility in Croatia
At Paul Green, we are particularly proud of our own production facility in Croatia. While many brands work exclusively with external partners, we keep key steps in-house: from craftsmanship and processing to our quality standards. The result is shoes made with noticeable care, a reliable fit, and a level of quality that you can feel with every step.
Paul Green attaches great importance to the selection of the suppliers and the quality of the materials used. The constituent substances of the raw materials are checked on a regular basis by independent institutions. Paul Green wants to ensure the compliance with all legal provisions and regulations. All used leathers comply with the REACH regulation, the azo dye regulations as well as the current German and European values and regulations. The leathers are also free of Chromium VI.
For the production of Paul Green shoes chrome tanned leather (not chrome VI) as well as vegetable-tanned leather from Italy is used. The leather is made in Italian tanneries and is directly delivered to Paul Green from there. Paul Green can’t give a 100% guarantee that no raw materials from the Far East are used. As Paul Green only uses high-quality leathers for the shoe production, the tanned raw materials are of excellent quality and origin. The raw leather is not produced in low-budget productions, as for example in Bangladesh.
Paul Green produces women’s shoes with a high wearing comfort and fashionable design. A distinctive style and high quality is what makes Paul Green shoes so unique. The exclusive wearing comfort is guaranteed by the specially formed shoe lasts, which offer a perfect fit. Thanks to the damped heel and a special heel form Paul Green shoes offer a special comfort and exceptional foothold. Paul Green shoes are unique! Customers value the exclusive style of the shoes and become regular customers.
Strong Paul Green product lines are sporty-elegant sneakers, boots and half-boots. Furthermore, the collection ranges from ballerinas over sandals to winter boots lined with lambskin.
Paul Green shoes are available in the sizes 3 to 8 and to ensure a perfect fit they also come in half sizes. Part of the shoe collection is also available in larger and smaller sizes. Some Paul Green boots come with a Varioshaft with two different shaft widths: S/M and M/L.
Paul Green’s designer team has an eye for important fashion and collection trends which is reflected in the style and design strategy. Every Paul Green shoe and every collection inherits the “Paul Green DNA”: the perfect combination of elegance and sportive design.
The collection is seasonal, but Paul Green also manufactures by demand of the retailers – items for autumn and winter will be available for sale starting from May, the spring and summer collection is available from November.
Paul Green takes every complaint seriously. Our aim is to ensure a long-lasting customer relationship. This is why every shoe has to undergo a careful examination.
1. access the returns portal::
There is a link to the returns portal in our footer. You will find it in the Help & Service tab. Alternatively, you can simply click here.
2. enter order number & email address::
Enter the required personal information, such as your name and the email address you used when you placed your order. Then you can click on “Register”.
3. create a new return::
By clicking on the “Create new return” button, you can create a new return.
4. select items::
Select the items you wish to return. You can use the number of items to determine the quantity of items to be returned. Please make sure you select the correct products and quantities to avoid any misunderstandings.
5. indicate the reason for return::
You will be asked to specify a reason for the return via the “Product details” field. Select the appropriate reason from the list. Below this, you can enter an additional comment about the item in the field, if desired.
6. write a comment::
You have the option of using the comment field to send us a request together with the return.
7. create return::
By clicking on the “Create return” button, your return label and return slip will be generated and prepared for you to download.
8. print labels::
- Click on the “Print returns label” button to generate your PDF for the parcel label and then download it automatically.
- Use the “Print DHL label” button to generate your PDF with the shipping label and then download it automatically.
- Alternatively, you can also use the “Print DHL QR Code” button to generate a PDF with the DHL QR code of your shipment, which you can present digitally at the post office.
9. packaging::
Pack the items securely in the original packaging or other sturdy packaging to avoid transportation damage.
10. shipping::
Send the package to the return address provided. Be sure to keep the shipping receipt until the return has been processed.
11. refund::
Once the return is received and inspected, the refund is usually processed within a few days.
If you have any further questions or need assistance, please do not hesitate to contact our customer service.